I have been training people in positive communication skills for the last twenty five years. We believe in concentrating on the simple habits that need improving before success can be achieved.
I am a positive, enthusiastic and passionate about people and building confidence and self belief.
Our area of expertise is Positive Communication skills in Sales, Customer Service and Collections/Debt Recovery roles. We work with people in many areas including, call centre agents, team leaders and managers and have worked extensively in the U.K. and Europe with clients such as ITT World Directories, Levi Strauss, Management Centre Europe, Lloyds TSB, The A.A. Vodafone and many utilities.
A positive communication training specialist with 33 years experience in design, delivery and coaching, she is enthusiastic and confident and has the ability to get people ‘on side’ quickly even when they are negative. She regularly has long standing contracts developing from a single course and ensures that team leaders and managers are given the right skills to carry on building confidence and not destroying it through lack of training and awareness.
A recent sales course resulted in 26.4% appointments from decision makers spoken to, working with attitude and confidence in ability before introducing telesales skills and call structure.
“I loved the course! Ann was great and she explained everything in a way that was easy to understand.”
“Informative. Interesting. Neccessary.”
"...Ann is extremely thorough in preperation, training and in ongoing monitoring of her work. She establishes excellent relationships with the employees that she is training which aids the improvement in their expertise and builds their confidence to achieve significantly higher sales..."